Victoria introduces new measures to tackle online gambling harm

Set out in a Ministerial Direction, the measures will apply to all interstate wagering service providers offering interactive wagering and betting services to Victorians, as well as betting service providers licensed in Victoria that offer interactive wagering and betting services to any person, including interstate customers.

Introduction of the new rules will be staggered, with the first coming into effect on 31 July, whereby wagering service providers must provide all customers with monthly activity statements. The previous month’s statement must also be available by request or through their online betting account.

Customers must be able to access a record of their betting account transactions, either immediately or within 14 days of the player making a request.

Wagering service providers that are not able to comply with these requirements by the end of the month will be able to apply for an extension to comply up to 14 November. However, such requests can only be made if the operator has a valid reason, such as if their business was disrupted by the novel coronavirus (Covid-19) pandemic.

From 31 March 2023, wagering service providers must ensure all relevant persons complete responsible service of wagering training courses. This will apply to employees, contractors and directors involved in providing betting services or in decisions that affect the services provided.

Staff associated with the business on 28 February 2023 must complete initial training by 31 March 2023, while new staff must carry out initial training no later than one month after commencing employment.

All covered personnel will also be required to take part in annual refresher training within 12 months of completing the initial training and every year thereafter. Records of training must be kept for at least seven years, with the Victoria Gambling and Casino Control Commission (VGCCC) able to request a copy.

Finally, as of 30 June 2023, wagering service providers must ensure new customers can create a betting account without being required to consent to direct marketing or take additional steps to opt out of receiving direct marketing.

Unibet goes live in the Netherlands, ending nine-month absence

The business will operate through the domain Unibet.nl.

Like a number of other operators, Kindred ceased operating in the Netherlands before the market opened, to adhere to requirements set out by the Dutch government. At that time, Kindred said this could affect earnings by up to £144m (€170.1m/$171.1m).

Kindred was one of several operators to do this, joining the likes of Entain, Betsson, LeoVegas and 888.

“It is an amazing feeling that Unibet.nl is now live,” said Lennart Kessels, Kindred general manager, Netherlands. “The team has worked hard to reach this milestone, so it makes me very proud.”

“The moment has finally come to offer our services in Dutch to our customers. We are ready to welcome them again to our exciting brand and new site Unibet.nl.”

In June, before it went live, Unibet signed a partnership with Dutch Eredivisie football club Ajax, despite plans to implement a wide-reaching ad ban in the country.

Netherlands to ban all broadcast ads from 1 January

The Ministry of Legal Protection announced more detailed plans for what the “untargeted” advertising that had long been promised amid pressure from legislators would mean in practice, ahead of a consultation on the legislation itself.

Under the ban, operators may not advertise on television, radio or in public spaces whether indoors or outdoors, from 1 January, 2023.

From 1 January, 2024, sponsorship of television programmes and events will be prohibited.

Sponsorship of sports shirts and venues, meanwhile, will be banned from 1 January, 2025.

“The phasing will give the sports sector the opportunity to find alternative sponsors,” the ministry said. “The Kansspelautoriteit will soon monitor compliance with the new rules and will be able to intervene immediately in case of violation. 

“This can be done, for example, in the form of a warning. If a provider does not respond, a fine may also follow.”

Minister for Legal protection Franc Weerwind said that he understood that ads can be a way to channel players towards legal offerings, but that a ban was still necessary for player protection reasons.

“Today we have taken an important step towards further curbing gambling advertisements,” he said. “Advertising is a means of directing people to the legal offer, but the importance of addiction prevention is more important. 

“With this I want to protect vulnerable groups such as young people in particular.”

Online and direct marketing will still be permitted, “but the rules will be further tightened so that vulnerable groups are not confronted with the advertisements”, the government said.

FDJ announces plans to acquire payment solutions provider Aleda

In a statement on its website, the operator said that the planned acquisition was part of the development strategy for FDJ’s payment and services business.

FDJ also said that the acquisition would reinforce its commitment to merchants by helping them to manage their points of sale.

Aleda was first established in 2005. It acts as a payment provider for local businesses, particularly in hospitality, retail outlets and news agents.

The company has over 2,500 points of sale in France and close to 100 employees.

Typically, Aleda partners with businesses that offer prepaid services and money transfers.

This is the latest of FDJ’s partnerships – last month, the operator announced a sports content deal with Sportradar.

KSA orders Gammix to exit market or pay €1.4m weekly fines

The decision was made to impose the order as Gammix does not have a licence to operate in the Netherlands, and had violated the country’s Gambling Act as a result.

On 1 March and 8 March 2022, the KSA investigated two of Gammix’s websites – rantcasino.com and nordslot.com – to see whether it was possible to place a bet from the Netherlands.

The investigation found that it was possible to make a deposit, create a player account and participate with games offered by the operator.

This was confirmed after the KSA created a player account from a Dutch IP on both websites, which involved supplying a full name, date of birth, address details and nationality.

This was rechecked on 24 May.

The regulator also found that between 16 May and 11 June, there were 24,911 visits from the Netherlands on nordslot.com, with an average visit duration of around 5 minutes.

In contrast, rantcasino.com had 31,328 visits from the Netherlands.

The KSA also deposited money for play and examined each game offered in detail.

The operator now faces fines of up to €1.4m (£1.1m/$1.4m) per week, with a maximum penalty of €4.5m if it does not stop offering these games to players in the Netherlands within two weeks of the regulator’s decision.

Earlier today the Dutch government announced that it would ban all “untargeted” advertisements, which will mean a complete ban on all broadcast advertisements from 1 January 2023.

Also today, Unibet went live in the country after a nine-month absence, due to the regulator’s rules on gaining a licence in the Netherlands.

OpenBet to power Sazkabet sportsbook

As part of the deal, Sazkabet has already deployed the OpenBet managed services platform, which includes a scalable betting engine and risk and liability management system.

In addition, OpenBet has now expanded its presence across Europe by partnering with Sazka , the largest lottery operator in the Czech Republic.

Jan Horyna, Sazka’s igaming director, said that the agreement is crucial to improving the company’s offerings.

“Transitioning to OpenBet’s sports betting technology and services is a key move for us to provide our customers with high-quality and responsible betting experiences,” said Horyna.

“With OpenBet’s transformed modern technology, we are delighted to have introduced significant improvements to our overall sportsbook offering and relish the opportunity to plan future collaborations with OpenBet over the coming months.”

OpenBet currently has more than 75 global customers, including 46 sports books across 12 states.

Nikos Konstakis, OpenBet group chief product officer added: “Partnering with Sazka a.s.’ sportsbook arm Sazkabet, known for holding a considerable share of the market in the Czech Republic, is a key customer win that we’re very proud to announce.”

“We have a strong track record for delivering sports betting solutions to World Lottery Association members worldwide and are very much looking forward to driving next level player experiences for Sazkabet,” he continued.

“Through our comprehensive range of products and services, the lottery is well positioned to hold the competitive edge and bring exciting betting experiences to the people of the Czech Republic.”

The news follows Light & Wonder’s decision to slash the price of its OpenBet sale by $400m, as it sells the business to IMG-arena owner Endeavor.

Dutch minister defends Curaçao reform timeline

Although the island’s Council of Ministers recently approved new gambling legislation that would drastically overhaul gambling from Curaçao – by replacing the master licence system with a new licensing authority – Weerwind still faced questions on illegal gambling from Curaçao.

The new rules are expected to raise the bar to entry, potentially forcing some operators out of the market, though Finance Minister Javier Silvania said that operators who cannot meet the new standards would not be a great loss.

The questions came just over six months after his predecessor Sander Dekker faced similar questions about the steps the Netherlands was taking to deal with the sector.

In response, Weerwind said that the Dutch government was already working to pressure Curaçao to update its system. The Netherlands tied certain Covid-19 aid to reforms of its online gambling system, demanding greater transparency, a true licensing authority and a requirement for operators to obey local laws.

“The cabinet takes the concerns about the online gambling offer from Curaçao seriously,” he said.

“This is a concern for the Netherlands and has been the reason, among other things, that the Curaçao National Package includes two measures relating to the reform and modernization of the entire gambling sector, and in particular the online offshore gambling sector,” he said.

However, he added that the Netherlands cannot impose its own rules onto the island, and must instead wait for measures to make it through the legislative process there.

“The licensing, supervision and enforcement of the offer of both land-based and online games

of chance fall within the autonomy of the country of Curaçao and therefore outside the

jurisdiction of the KSA,” he said. “The Curaçao parliament has a role in the introduction

of legislation and regulations for the modernization and reform of the offer of online games of

chance.”

In addition, he said that the Netherlands “will provide technical assistance if desired and where possible”.

Weerwind also discussed the two other overseas constituent countries that form part of the kingdom of the Netherlands – Aruba and Sint Maarten. Aruba has a regulator that supervises casinos, while Sint Maarten has no regulator whatsoever, but the Minister said “both countries are committed to setting up a regulator… to supervise the entire gaming sector”.

“There are currently no concerns on the part of the government that the countries will not be

able to comply with this measure from the national package,” he added.

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The flaw in the Public Health evidence base

We are now so deep into extra time on the publication of the British government’s white paper on gambling that onlookers could be forgiven for forgetting a lot of the details on how we got here.

But as will likely soon become clear when the details are finally published (or is already clear by the time you read this), it should be pointed out that the evidence relied upon for the cost of problem gambling in Britain is highly questionable.

Scott Longley

Central to this debate is a report issued by Public Health England (PHE) back in September last year.

That report estimated the costs associated with gambling harms in England was £1.27bn a year. 

These costs consist of the direct expense to the public purse caused by a range of harms, including homelessness, depression, alcohol dependence, illegal drug use, unemployment and imprisonment; as well as the indirect intangible costs of suicide.

But explanations for how these calculations were reached are curiously absent from the PHE report. As was indicated recently by a set of written questions from Scott Benton MP to Sajid Javid, the secretary of state for health and social care, the “full numerical mathematical” calculations used to estimate the £335.5m cost of depression and the £619.2m annual cost of suicides are missing.

Similarly, the basis for stating that there were 409 deaths by suicide “associated with problem gambling only” was also absent. 

Veil of secrecy

Unfortunately, Benton is likely to get short shrift for his efforts, going by the reply to a direct question on the same subject he put to the then-minister responsible for the Gambling Act review Chris Philip.

Philip said “the lack of quantitative causal evidence for some of the harms described did not allow PHE to make a direct assessment of the cost of gambling harm specifically”.

“While the review acknowledged that further research is needed to determine costs attributable directly to gambling-related harm rather than those associated with people who are problem or at-risk gamblers, it is the most comprehensive review of the evidence on gambling-related harm and its associated costs, and has been carefully considered as an important input to our Review of the Gambling Act 2005.”

To which the reply must be: comprehensive in what sense? Without the evidence to back up the numbers, it suggests the government will be basing the white paper proposals on the evidence of a report that is both opaque in terms of its calculations and cannot be used to causatively assess the involvement of gambling in those harms.

For this article, iGB approached the Department of Health and got the response that the report “includes the methodology used to develop the estimate of the number of deaths by suicide associated with problem gambling, the estimate of the annual cost of suicides associated with problem gambling, and the estimate of the cost of depression associated with at-risk and problem gambling.” 

Which is to say, it includes its methodology but not the actual evidence.

A recent Freedom of Information Act request to elicit the evidence met with a blank refusal from the DHSC. The department wrote that in order to provide the actual numerical calculations upon which the PHE cost estimates are based would be too time-consuming. It claimed that “to adapt and format our analyses for external use… would imply a considerable time above the threshold”; and that “the cost of this work would exceed the appropriate limit.” 

It is worth reflecting on this. The DHSC claims that it would take more than 24 hours work to “adapt and format” the PHE calculation to render it suitable for publication.

This indicates a number of things. 

First, no one outside the DHSC (and possibly no one within the DHSC) understands how the cost estimates have actually been arrived at. Second, very few – if any – of the public figures (including the gambling minister) who have cited the cost figures have any idea whether they have any basis in reality. 

Finally, we must assume that the cost calculations are far more complex than the description provided in the PHE report suggests.

But as we shall see, concerns about the reliability of the report are not confined to DHSC secrecy.

Questionable Methodology

The inability of the government to even explain how the evidence it is using was reached is a worrying trend.

Recent work undertaken by Dan Waugh, a partner at the research and advisory firm Regulus Partners, has pointed out a number of substantial methodological flaws in PHE’s work.

These include the absence of a consistent conceptual framework for defining costs, the use of small sample populations and non-representative studies from overseas jurisdictions such as Canada and Sweden, the suppression of inconvenient research findings, and the attribution of all estimated excess costs to gambling despite the complexity of the harms noted.

Waugh highlights a fundamental problem with PHE’s much-cited estimate of 409 excess deaths from suicide associated with problem gambling only. “In the absence of any hard data, the researchers extrapolated from a 2018 study of hospital patients in Sweden with a diagnosis of gambling disorder,” he says. “They then assumed that the suicide mortality ratio for gambling disorder – a recognised psychiatric disorder – would be the same for PGSI ‘problem gambling’, which is a sub-clinical classification and not a disorder.” 

As Waugh points out, gambling disorder (as defined by the World Health Organisation’s International Classification of Diseases) is not the same as problem gambling – it generally involves greater dysregulation, more severe harms and more complex comorbidities. 

He adds that PHE’s conflation of problem gambling with gambling disorder is “massively distortive” and suggests either that the researchers “did not understand the basics of the subject they were analysing or that they deliberately misled”. 

“There are a number of other problems with PHE’s estimate but this error alone is sufficient to invalidate their findings,” Waugh adds.

Similar problems run through the entire PHE cost estimates report, raising significant concerns about the reliability of evidence from state agencies (the Gambling Commission has also been accused of evidence manipulation during the review). 

Those concerned about a public-health stitch-up point to an article written in 2020 by the lead researcher on the PHE gambling harms project in which it was claimed (in relation to gambling) that “more research and evidence are needed to support advocacy and action”.

It is questionable whether it is the role of any research to support advocacy (as distinct from enlightenment) but the use of taxpayer funds by a state agency for this end appears particularly questionable.

The worrying trend here for the gambling sector is that whatever is included in the white paper will only be seen as a staging post for the next run at greater prohibitions. In which case we are likely to see more misinformation flowing from heavily-biased research reports.

The sector needs to start countering this onslaught lest it is hit by even more draconian attacks down the line. The data is there to be investigated and the claims of the anti-gambling lobby are there to be shot at.

It might be too late for that to happen with the forthcoming white paper but the industry should be pursuing this argument in relation to future government action. Its fate will depend on that effort.

Scott Longley has been a journalist since the early noughties covering personal finance, sport and gambling. He has worked for a number of publications including Investment Week, Bloomberg Money, Football First, eGaming Review and Gambling Compliance.