The project will focus on discovering the most effective forms of self-exclusion, the ideal times to self-exclude and the criteria that an operator and gaming regulator should use to decide whether someone should be allowed back.
“There is a necessity to determine whether enhancing these programs would result in more customer participation and whether this would be beneficial,” said Arthur B. Paikowsky, president of the ICRG.
In addition, the project will examine whether the term “self-exclusion” is stigmatising and may deter people from self-excluding, and what the best method of registering is.
The final results of the research will be released in October 2025.
“We have been committed to responsible gambling initiatives since forming GeoComply over a decade ago,” said Anna Sainsbury, co-founder and CEO of GeoComply. “We need more data to support the industry’s actions around RG, and I am really happy that we can support the ICRG’s research in this important area.”